Frequently Asked Questions at O'Hare Airport

Answers to the most frequently asked questions from passengers

Photo by Ben Wicks - Unsplash

How to transfer between terminals?

A free shuttle bus (Terminal Transfer Bus or TTB) transports passengers within the secure area of Terminals 1, 3, and 5. Additionally, a free, fully automated train system (Automatic Transit System or ATS) connects Terminals 1, 2, 3, and 5, the Multi-Modal Facility (MMF), parking garages F and Kiss 'n' Fly, Pace buses, and Metra services. LEARN MORE

What is the easiest way to access downtown Chicago by public transportation?

The CTA Blue Line provides the easiest and most economical way to connect the airport to downtown Chicago via public transportation. It offers 24-hour rapid transit train service between O'Hare and Forest Park Terminal through downtown Chicago (The Loop). Travel time: 35 minutes. A single ticket is USD5.00.

Is there free internet access?

Unlimited Wi-Fi access is available throughout all terminals at O'Hare International Airport, both before and after security screening. You will need to connect to the "Boingo Hotspot" or "_Free_ORD_Wi-Fi" networks. Launch your browser and load a new non-https URL to request the Wi-Fi access page to load. Using ORD Free Unlimited Wi-Fi, you will need to select "Watch Ad to Connect".

What to do in case of a long layover?

Transiting passengers can obtain a day pass to the fitness center located at the on-site Hilton hotel and enjoy the steam room, sauna, exercise area, showers, and full-service locker rooms. Comfortable airline lounges are located throughout the terminals. In addition, there are children's areas, workstations, a yoga room, as well as a wide range of cafes, restaurants, and stores.

What to do in case of lost valuables or luggage?

If you have forgotten an item near the ticket counters, boarding gates, inside the aircraft, or had a problem with checked baggage, contact your airline. On the other hand, if you have lost an item within the airport grounds, contact one of these areas:

• TSA checkpoints/security lines: Tel +1 773 377 1210 or access here.
• Airport Transit System (ATS): Tel +1 773 601 1817 or [email protected].
• Parking lots: Contact Standard Parking (Tel +1 773 686 7530) or Chicago Police (Tel +1 773 686 2385).
• Restaurants: Tel +1 773 377 7804.
• Stores: Contact the store in question directly.
• Terminal 5 Customs: Contact U.S. Customs at Tel +1 773 686 3157.
• Public areas: Contact the Chicago Police (Tel +1 773 686 2385).
• Multi-Modal Facility: Tel +1 773 462 9515.

Is there a direct connection to Midway Airport?

Civitatis offers direct private transfer services between Chicago O'Hare and Midway airports and to different destinations within the city. There are vehicles for 3 or 6 passengers. LEARN MORE

Taking a cab is another convenient way to travel between the two airports. Fares will vary depending on the time of day, weather, and service chosen. You may also opt for a shared ride service if there are several people available for the ride. The fare for these trips from O'Hare to Midway is USD37.00 per person. LEARN MORE

If you are on a budget but have enough time, you can use the CTA transport service by transferring in downtown Chicago. Board the Blue Line at the O'Hare station, located on the lower level of Terminal 2. Get off at the Clark/Lake station downtown and transfer to the Orange Line free of charge. The latter route travels to Midway Airport. Be sure to allow up to two hours for this trip.

Is there a luggage storage service?

O'Hare Airport does not have storage service for oversized items. If you obtain a Hilton Health Club membership, you may use the locker rooms (small luggage only).

How much time should I plan for international connections at O'Hare?

Reviews indicate that you should plan at least 3 hours for international connections at O'Hare Airport. The walk between international and domestic terminals can be long, and you will also need to pass through customs, collect your luggage, and go through TSA security again.

What are the best food options during a layover at O'Hare?

Passengers highlight the wide variety of food options at O'Hare. From local restaurants to international chains, the airport offers a wide range of options. However, some travelers mention the high prices, so they recommend exploring before choosing.

How does congestion affect wait times at O'Hare?

Congestion at terminals and security checkpoints is common, especially during peak hours. It is recommended to arrive well in advance as security areas can become crowded, particularly in Terminals 1 and 5.

What can I expect in terms of cleanliness and maintenance at O'Hare?

Reviews are mixed regarding the cleanliness and maintenance of the airport. While many areas are kept clean and well-organized, especially in the newer parts of the airport, some passengers have noticed maintenance issues in high-traffic areas, such as the bathrooms in Terminal 1 and the baggage claim area. There are also reports of neglected areas, especially in older terminals like Terminal 3. Some travelers note that cleanliness in certain areas, especially during busy times, could be improved significantly.

Is renting a car at O'Hare recommended?

Many travelers mention that the car rental process at O'Hare is efficient, but they also highlight that the rental car area is located far from the main terminals, which can be inconvenient. A shuttle service connects the terminals to the rental facilities, although some users report that the signage to the shuttle is unclear. It is recommended to allow extra time to pick up or return your vehicle. Some passengers note that due to the distance and time it takes to reach the rental center, it is advisable to plan additional time, especially on busy travel days.

Does O'Hare offer assistance services for passengers with reduced mobility?

Yes, O'Hare offers assistance for passengers with reduced mobility or special needs. You can request wheelchairs and assistance when booking your flight or upon arrival at the airport. However, some recent reviews indicate that assistance services can be inconsistent. Some passengers reported that assistance took longer than expected, leading to stress when trying to make their flight on time. It is recommended to confirm this type of assistance in advance and plan extra time.

What to do in case of delayed or canceled flights?

Delays and cancellations are common at O'Hare, especially during winter and adverse weather conditions. Reviews indicate that passengers should be prepared for long wait times. In case of cancellations, it is recommended to contact your airline directly for rescheduling options or refunds. Some travelers have mentioned that VIP lounges are a good option if you are looking for a more comfortable place to wait, but they can also become crowded, especially during peak hours.

How does congestion affect flight connections at O'Hare?

Congestion at O'Hare can severely impact flight connections, especially during peak hours. Several travelers mentioned in their reviews that they had difficulty making their connections due to limited time between flights and the large number of passengers moving between terminals. Some passengers noted that a connection with less than two hours might be too tight, especially if you need to go through security again. Therefore, it is recommended to plan at least three hours of margin for connections, particularly if you need to change terminals or pass through customs.

Where is the rideshare pick-up location?

The waiting areas for app-based rideshare services (Uber, Lyft) are outside concourses A, B, and E, in Terminal 2. Between concourses A and D is a covered waiting area. LEARN MORE