Frequently Asked Questions at O'Hare Airport

Chicago O'Hare faqs

Answers to the most frequently asked questions from passengers

Perguntas Frequentes - Chicago O'Hare Photo by Ben Wicks - Unsplash

What is the easiest way to access downtown Chicago by public transportation?

The CTA Blue Line provides the easiest and most economical way to connect the airport to downtown Chicago via public transportation. It offers 24-hour rapid transit train service between O'Hare and Forest Park Terminal through downtown Chicago (The Loop). Travel time: 35 minutes. A single ticket is USD5.00.

Where is the rideshare pick-up location?

The waiting areas for app-based rideshare services (Uber, Lyft) are outside concourses A, B and E, in Terminal 2. Between concourses A and D is a covered waiting area. LEARN MORE

Is there free internet access?

Unlimited Wi-Fi access throughout all terminals at O'Hare International Airport, both before and after security screening. You will need to connect to the "Boingo Hotspot" or "_Free_ORD_Wi-Fi" networks. Launch your browser and load a new non-https URL to request the Wi-Fi access page to load. Using ORD Free Unlimited Wi-Fi, you will need to select "Watch Ad to Connect".

How to transfer between terminals?

A free shuttle bus (Terminal Transfer Bus or TTB) transports passengers within the secure area of terminals 1, 3 and 5. In addition, a free, fully automated train system (Automatic Transit System or ATS) transports passengers to and from terminals 1, 2, 3 and 5, the Multi-Modal Facility (MMF), F and Kiss 'n' Fly parking garages, Pace buses and Metra services. LEARN MORE

What to do in case of a long layover?

Transiting passengers can obtain a day pass to the fitness center located at the on-site Hilton hotel and enjoy the steam room, sauna, exercise area, showers and full-service locker rooms. Comfortable airline lounges are located throughout the terminals. In addition, there are children's areas, work stations, yoga room, as well as a wide range of cafes, restaurants and stores.

Is there a direct connection to Midway Airport?

Civitatis offers direct private transfer services between Chicago O'Hare and Midway airports and to different destinations within the city. There are vehicles for 3 or 6 passengers. LEARN MORE

Taking a cab is another convenient way to travel between the two airports. Fares will vary depending on the time of day, weather and service chosen. You may also opt for a shared ride service if there are several people available for the ride. The fare for these trips from O'Hare to Midway is USD37.00 per person. LEARN MORE

On the other hand, if you are on a budget but have enough time, you can use the CTA transport service by transferring in downtown Chicago. Board the Blue Line at the O'Hare station, located on the lower level of Terminal 2. Get off at the Clark/Lake station downtown and transfer to the Orange Line free of charge. The latter route travels to Midway Airport. Be sure to allow up to two hours for this trip.

What to do in case of lost valuables or luggage?

If you have forgotten an item near the ticket counters, boarding gates, inside the aircraft or had a problem with checked baggage, contact your airline. On the other hand, if you have lost an item within the airport grounds, contact one of these areas:

  • TSA checkpoints/security lines: Tel +1 773 377 1210 or access here.
  • Airport Transit System (ATS): Tel +1 773 601 1817 or [email protected].
  • Parking lots: Contact Standard Parking (Tel +1 773 686 7530) or Chicago Police (Tel +1 773 686 2385).
  • Restaurants: Tel +1 773 377 7804.
  • Stores: Contact the store in question directly.
  • Terminal 5 Customs: Contact U.S. Customs at Tel +1 773 686 3157.
  • Public areas: Contact the Chicago Police (Tel +1 773 686 2385).
  • Multi-Modal Facility: Tel +1 773 462 9515.

Is there a luggage storage service?

O'Hare Airport does not have storage service for oversized items. If you obtain a Hilton Health Club membership, you may use the locker rooms (small luggage only).

Are there any free parking areas?

Free parking is only available at the passenger boarding and alighting options, and only for a limited time. More information about PARKING

Is possible to get a SIM card?

Yes, at the Hudson stores in Concourse M and the International Arrivals area of Terminal 5, next to the baggage claim area.

Where can I get travel assistance while at the airport?

Travelers Aid Chicago is a social service agency within O'Hare that provides information, crisis intervention, emergency supplies and support to passengers during travel. Staff at information desks in all four terminals and the main office (in Terminal 2) can assist with crisis intervention information as well as social services for travelers and visitors. LEARN MORE