Passengers with special needs
Restrooms
All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are all-gender restrooms in all terminals.
- Terminal 1: B1, B10, C19, Baggage Claim
- Terminal 2: In front of the Children's Museum, E5, baggage claim
- Terminal 3: G11, roundabout, H2, H5, H12, K1, L10, L21, L24, baggage claim
- Terminal 5: Next to the security checkpoint, Food Court
- Multi Modal Facility: Level 1, north and south escalator core
Changing Room
This facility offers a restroom, shower and other amenities for disabled passengers. It is equipped with a passenger lift that provides access to the adult changing room, fully accessible showers, wall-mounted accessible toilet, accessible sink, two emergency pull cords connected to O'Hare's communications center, clear floor and grab bars near all plumbing fixtures, LED lighting, and an automatically opening door.
It is located in Terminal 2, near security checkpoint 5 (Gate F3). It can be reserved by clicking HERE.
Elevators
Located in all terminals, they provide access to all passenger levels of the complex. The panels are equipped with Braille language and raised numbers.
Mobility Impairment
To assist passengers through O'Hare, each airline offers wheelchair assistance to passengers with mobility impairments. This service can help you travel or transfer between gates. Each airline coordinates its own wheelchair assistance. Contact your airline prior to travel to add this to your reservation.
Relief areas for service animals
Outdoor areas are available outside the Arrivals level of terminals 1, 2 and 5 and outside the Multi-Modal Facility, and indoor areas are available in Concourse C of Terminal 1 and secure sectors of terminals 3 and 5, the latter offering a sink, paper towels and hose. Animals must be accompanied and leashed.
Security
The Transportation Security Administration (TSA) offers assistance to travelers with disabilities, medical conditions or those who may need special assistance during the security screening process.
You can contact TSA Cares 72 hours prior to travel if you have questions about screening policies, procedures and what to expect at security screening. For more information, call Tel +1 855 787 2227, e-mail [email protected] or go HERE.
Physical Accessibility
There are ramp-equipped passenger drop-off areas in all vehicle loading zones on the Arrivals and Departures levels. All airport restrooms, elevators, signage, telephones, restaurants, drinking fountains and diaper-changing facilities are Americans with Disabilities Act (ADA) compliant.
In all domestic terminals (1, 2 and 3), airline personnel can be found in the ticketing areas, and in some cases can also be found at the curbside. In Terminal 5, you will need to visit the ticket counter assigned to your airline.
Parking
Accessible spaces are located adjacent to elevators, sidewalks, bus stops and the Multi-Modal Facility. They are wide enough to allow access via elevators or ramps, but not all provide sufficient height for traditional accessible vans.
Express buses from the ATS to the remote parking lots stop curbside and provide securement systems for passengers with wheelchairs. Each bus accommodates two passengers in wheelchairs.
For more information, call the parking information hotline (Tel +1 773 686 7530).
Public Transportation
The CTA Blue Line train station is equipped with an elevator to take mobility-impaired passengers to and from the platform. Contact CTA staff if you need boards to bridge the gap between the platform and the train car.
All CTA trains and buses are accessible, as are all Pace buses.
For more information, visit www.transitchicago.com or call Tel +1 888 968 7282 / +1 888 282 8891.
For more information about Pace, visit www.pacebus.com or call Tel +1 847 364 7223 / 708 339 4062.
ADA Paratransit is a service that provides transportation for people with disabilities who are unable to use regular transportation.
For more information within the Chicago area, call Tel +1 800 606 1282.
The METRA North Central train service connects Union Station in downtown Chicago with Antioch. Each train has at least one elevator-equipped car, identified by the international access symbol.
For more information, visit metra.com, or call Tel +1 312 322 6777 / 6774.
Rental car companies are located at the O'Hare Multi-Modal Facility and can be reached by taking a wheelchair-accessible shuttle bus.
Ridesharing
Lyft and Uber offer wheelchair accessible vehicles for passengers with mobility disabilities. You can request one of these vehicles by opening the app on your phone and selecting the 'WAV' option. The pick-up point for this type of transportation is located on the lower level of each terminal and in the Kiss-N-Fly section of the Multi-Modal Facility.
Taxis
When leaving the airport, you can request an accessible vehicle by notifying staff at the cab lines located outside the baggage claim area (lower level). When traveling to the airport, you can request an accessible cab by calling the city dispatcher at Tel +1 888 928 2227.
For more information, click HERE.
Telephones
Operator-assisted teletypewriter (TTY) connections are available 24 hours a day in terminals 2 and 3 (baggage claim), Terminal 5 (Arrivals level) and the ground transportation center.