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Advantages and Disadvantages of Chicago O'Hare International Airport
Is it worth flying through one of the world’s busiest airports?
Chicago O’Hare (ORD) is a major gateway to the United States and a global connection hub. However, its massive size creates a mix of experiences. Here’s an honest, in-depth look at its top pros and cons—based on thousands of traveler reviews—so you know what to expect.
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Advantages of Flying Through O'Hare
Unbeatable Global Connectivity
As a primary hub for United and American Airlines, O'Hare connects you to over 200 destinations. It’s one of the best airports in the world for finding direct flights anywhere—or making connections to smaller U.S. cities.
Wide Range of Dining and Shopping
Though prices are high, O'Hare offers quality dining like Tortas Frontera and a vast array of shops—from bookstores (Barbara’s Bookstore) to luxury brands and souvenir outlets—perfect for passing time or last-minute purchases.
Access to Public Transit
The CTA Blue Line "L" train has a station inside the airport, offering direct, inexpensive (around $5) access to downtown Chicago—avoiding traffic.
Special Assistance Services
The airport is well-equipped for families, passengers with special needs, and pet relief areas. Elevators and accessible restrooms are available, and staff like Travelers Aid and wheelchair attendants are frequently praised for their kindness—though wait times at boarding gates can be long.
Modernizing Facilities and Amenities
Despite older areas, O'Hare is constantly being upgraded, with modernized terminals (T1, T5). It also offers valuable amenities like the on-site Hilton Hotel and public art displays to enhance the waiting experience.
Disadvantages of Flying Through O'Hare
Chronic Delays: In the Air and on the Ground
This is the top complaint. Expect flight delays (especially in winter) and long runway wait times upon arrival or departure—often 30–90 minutes.
Huge Distances & Confusing Wayfinding
O'Hare is massive, and a lack of moving walkways makes it tiring. Connections between terminals can feel like a marathon, with signage often deemed insufficient or misleading.
International Arrival Haul (Terminal 5)
Immigration lines are notoriously “never-ending,” leading to missed connections. The terminal itself is often criticized for being disorganized and less clean than other international hubs.
Poor Maintenance & Infrastructure
A common complaint is the large number of broken power outlets, lack of seating at gates, and uneven cleanliness in restrooms. Moving walkways are also scarce.
Limited Late-Night Food Options
Most restaurants and shops close early (9–10 PM). If your flight is delayed late, your only options are Dunkin’ or vending machines.
Customer Service: Hit or Miss
Service quality is unpredictable. You might encounter airline or TSA staff who are exceptionally helpful—or rude and indifferent. Your experience often depends on whomever you happen to interact with.