Shopping at Chicago O’Hare Airport

shopping

Whether you’re looking for luxury brands, souvenirs, duty-free items, or last-minute travel essentials, O’Hare has something for every traveler. This guide helps you navigate the shops, highlighting those with outstanding service and warning about recurring issues, to make your shopping experience as smooth as possible.

Quick Answers for Shoppers at O’Hare

  • Where can I find Duty-Free shops? Duty-Free stores are located in Terminal 5 (near Gate M20), as well as in Terminal 1 (Concourse B), Terminal 2 (Concourse F), and Terminal 3 (Concourse K).
  • Can I buy a SIM card at O’Hare? Yes, electronics stores like InMotion (Terminals 1, 3, and 5) often carry physical SIM cards. Many Hudson News kiosks may also sell prepaid SIM cards. Alternatively, and perhaps the best option, is to get a Holafly eSIM and activate your mobile data as if you were at home, right after you land. Holafly is a well-known provider offering global plans. If your destination is another country, you can check other destinations here.
  • Are there any 24-hour stores? Yes, Evolve in Terminal 5 (Gate M14) is open 24 hours.
  • Are there any bookstores? Yes, you’ll find Barbara’s Bookstore in Terminal 1 (Gates B10, C15), Terminal 2 (Gate E5), and Terminal 3 (Gates G1B, H4).
  • Where can I buy Chicago souvenirs? I Love Chicago at Terminal 5 (Gate M11) is a great spot for themed gifts, though travelers caution about the prices. The Field Museum store in Terminal 1 also offers unique items.
  • Are there makeup stores like MAC? Yes, there’s a MAC Cosmetics store in Terminal 2’s main concourse, near Gate E1.

What Travelers Are Saying

shops

AI-generated image

Based on shared experiences, shopping at O’Hare can be highly variable. While some stores are praised for outstanding customer service, others receive frequent complaints about poor treatment and questionable practices.

Oakley: This store in Terminal 1 stands out for its exceptional customer service. Reviews highlight the staff’s friendliness and product knowledge, helping travelers without pressure. Military discounts are a major plus. While not every visit is perfect, it’s consistently one of the top-rated stores.

Barbara’s Bookstore: Offers a quiet escape and great book selection. However, service is inconsistent. Some travelers enjoy the cozy vibe, while others report unwelcoming treatment and feeling profiled or watched. A major warning: don’t buy electronics here—prices are inflated compared to nearby kiosks.

MAC Cosmetics: A clear example of service inconsistency. Many praise standout employees for their professionalism and kindness, turning stressful purchases into great experiences. Others report rude, unequal service toward some customers.

I Love Chicago: A convenient stop for last-minute souvenirs at Terminal 5, but beware. The most common complaint involves price sticker swapping. Customer service is also lacking, and the store is reportedly hard to reach by phone.

Chicago Duty-Free: One of the most controversial shops. Despite the name, many say prices aren’t lower than outside the airport. Complaints include discriminatory treatment, rude staff, and even allegations of fake products and double charges. While some staff are helpful, it’s the store with the most traveler warnings.

InMotion: For electronics, it’s the go-to. Experiences vary—some customers report creative and excellent service, while others find unattended kiosks or unfriendly staff.

Store Directory by Terminal

Below is a complete list of retail outlets organized by terminal to help you better plan your time at the airport.

Nota: Hours and availability are subject to change at any time.

 

Terminal 1

Barbara's Bookstore

Concourse B, Gate B10 (5:00 am - 9:30 pm)
Concourse C, Gate C15 (6:00 am - 9:00 pm)

Brookstone

Concourse C, Gate C11
Hours: 6:00 am - 10:00 pm

CNN Newsstand

Concourse B, Gate B9
Hours: 4:00 am - 9:30 pm

Duty Free Store

Concourse B, Gate B9
Hours: 7:00 am - 9:00 pm

Field Museum

Concourse B, Gate B8
Hours: 8:00 am - 7:00 pm

Hoypoloi, An Uncommon Gallery

Concourse B, Gate B6
Hours: 8:00 am - 8:00 pm

Hudson

Concourse B, Gate B4 (4:00 am - 10:30 pm)
Concourse B, Gate B10 (6:00 am - 9:30 pm)
Concourse B, Gate B14 (4:00 am - 10:30 pm)
Concourse B, Gate B18 (4:00 am - 10:00 pm)
Concourse B, Gate B20 (4:00 am - 10:00 pm)
Concourse C, Gate C8 (6:00 am - 9:00 pm)
Concourse C, Gate C9 (4:00 am - 10:30 pm)
Concourse C, Gate C18 (4:00 am - 10:30 pm)
Concourse C, Gate C21 (4:00 am - 10:00 pm)
Concourse C, Gate C22 (4:00 am - 10:00 pm)
Concourse C, Gate C23 (4:00 am - 10:30 pm)

Hudson Nonstop

Concourse B, Gate B6
Hours: 6:00 am - 10:00 pm

InMotion

Concourse B, Gate B7
Hours: 4:00 am - 9:00 pm

Johnston & Murphy

Concourse B, Gate B6
Hours: 6:00 am - 7:00 pm

Oakley

Concourse B, Gate B8
Hours: 7:00 am - 6:00 pm

Spirit of the Red Horse

Concourse C, Gate C21
Hours: 6:00 am - 9:00 pm

Sunglass Hut

Concourse C, Gate C9
Hours: 7:00 am - 7:00 pm

Vosges Haut-Chocolat

Concourse B, Gate B6
Hours: 6:30 am - 8:30 pm

Terminal 2

Barbara's Bookstore

Concourse E, Gate E5
Hours: 5:00 am - 9:30 pm

CIBO Express Gourmet Market

Concourse E, Gate E1
Hours: 5:00 am - 9:00 pm

COACH

Concourse E, Gate E1
Hours: 6:00 am - 9:00 pm

Duty Free Store

Concourse F, Gate F5
Hours: 7:00 am - last flight

Headphone Hub

Concourse E, Gate E1
Hours: 6:00 am - 8:30 pm

Hoypoloi, An Uncommon Gallery

Concourse E, Gate E5
Hours: 8:00 am - 8:00 pm

Hudson

Concourse E, Gate E6 (4:00 am - 10:30 pm)
Concourse E, Gate E10 (4:00 am - 10:00 pm)
Concourse F, Gate F4 (4:00 am - 10:30 pm)
Concourse F, Gate F9 (4:00 am - 10:00 pm)
Concourse F, Gate F28 (6:00 am - 9:30 pm)
Baggage reclaim (6:00 am - 8:00 pm)

MAC Cosmetics

Concourse E, Gate E1
Hours: 6:00 am - 8:00 pm

Sarah's Candies

Concourse F, Gate F9
Hours: 6:00 am - 9:30 pm

Sunglass Hut

Concourse F, Gate F9
Hours: 7:00 am - 7:00 pm

Terminal 3

Barbara's Bookstore

Concourse G, Gate G1B (6:00 am - 9:00 pm)
Concourse H, Gate H4 (5:00 am - 9:30 pm)
 

Brighton

Concourse H, Gate H3
Hours: 7:00 am - 7:00 pm

Brooks Brothers

Concourse H, Gate H3
Hours: 7:00 am - 7:00 pm

Brookstone

Concourse H, Gate H3
Hours: 6:00 am - 10:00 pm

Chi Boys

Concourse H, Gate H5
Hours: 6:00 am - 8:30 pm

CIBO Express Gourmet Market

Concourse H, Gate H1
Hours: 8:00 am - 9:00 pm

CNN Newsstand

Concourse H, Gate H5
Hours: 4:00 am - 10:30 pm

Duty Free Store

Concourse K, Gate K5
Hours: 7:00 am - 9:00 pm

Hudson

Concourse G, Gate G2B (4:00 am - 10:30 pm)
Concourse G, Gate G19 (4:00 am - 10:00 pm)
Concourse H, Gate H11B (4:00 am - 10:00 pm)
Concourse K, Gate K1 (4:00 am - 10:30 pm)
Concourse K, Gate K5 (4:00 am - 10:00 pm)
Concourse K, Gate K13 (4:00 am - 10:30 pm)
Concourse L, Gate L2 (4:00 am - 10:00 pm)
Concourse L, Gate L8 (4:00 am - 10:30 pm)
Baggage reclaim (6:00 am - 9:30 pm)

Hudson Nonstop

Concourse K, Gate K1
Hours: 5:00 am - 10:00 pm

InMotion

Concourse H, Gate H2 (6:00 am - 8:30 pm)
Concourse K, Gate K12 (6:00 am - 8:30 pm)

Sunglass Hut

Concourse K, Gate K5
Hours: 7:00 am - 7:00 pm

Talie

Concourse H, Gate H1
Hours: 6:00 am - 9:00 pm

Vosges Haut-Chocolat

Concourse H, Gate H4
Hours: 6:30 am - 8:30 pm

Terminal 5

BLVD & Branch

Concourse M, Gate M30
Hours: 6:00 am - 8:30 pm

Brookstone

Concourse M, Gate M11
Hours: 6:00 am - 9:00 pm

Dufry

Concourse M, Gate M16 (6:00 am - 11:30 pm)
Concourse M, Gate M20 (9:30 am - 9:30 pm)

Evolve by Hudson

Concourse M, Gate M14
Hours: 24 hours

Gallery ORD

Concourse M, Gates M16
Hours: 7:30 am - 10:00 pm

Hudson

Concourse M, Gates M18/M20/baggage claim
Hours: 8:00 am - 9:00 pm

I Love Chicago

Concourse M, Gate M11
Hours: 8:00 am - 9:00 pm

InMotion

Concourse M, Gate M30
Hours: 6:00 am - 8:30 pm

Six Points Market

Concourse M, Gate M30
Hours: 4:30 am - 10:00 pm

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Sources and official resources

This site combines informational data with opinions and analysis of passengers' real experiences at New York JFK International Airport.

Opinions about the airport experience and the quality of services are based on more than 500 recent reviews (October 2025 – April 2026) from Google Maps, Yelp, TripAdvisor, Skytrax, Sleeping in Airports, Reddit, and first-hand visits by Jfkfly.com collaborators.

These reviews underwent a rigorous selection, prioritizing the most useful and relevant ones for passengers and avoiding duplicate, irrelevant, or offensive content.

These analyses and filters are conducted periodically, incorporating new reviews to update both objective data and the analysis of experiences. Jfkfly.com is an independent and unofficial site.

Information on Fly-ORD.com is based on external sources/experiences for traveler assistance; it may change and should be verified. Fly-ORD.com is NOT the official O'Hare website and is not affiliated with the airport authority.