Shopping at Chicago O’Hare Airport

shopping

Whether you’re looking for luxury brands, souvenirs, duty-free items, or last-minute travel essentials, O’Hare has something for every traveler. This guide helps you navigate the shops, highlighting those with outstanding service and warning about recurring issues, to make your shopping experience as smooth as possible.

Quick Answers for Shoppers at O’Hare

  • Where can I find Duty-Free shops? Duty-Free stores are located in Terminal 5 (near Gate M20), as well as in Terminal 1 (Concourse C), Terminal 2 (Concourse E), and Terminal 3 (Concourse K).
  • Can I buy a SIM card at O’Hare? Yes, electronics stores like InMotion (Terminals 1, 3, and 5) often carry physical SIM cards. Many Hudson News kiosks may also sell prepaid SIM cards. Alternatively, and perhaps the best option, is to get a Holafly eSIM and activate your mobile data as if you were at home, right after you land. Holafly is a well-known provider offering global plans. If your destination is another country, you can check other destinations here.
  • Are there any 24-hour stores? Yes, Evolve in Terminal 5 (Gate M14) is open 24 hours. IL Lotto kiosks are also open around the clock in Terminals 1, 2, and 3.
  • Are there any bookstores? Yes, you’ll find Barbara’s Bookstore in Terminal 1 (Gates B10, C15), Terminal 2 (Gate E5), and Terminal 3 (Gate H4).
  • Where can I buy Chicago souvenirs? I Love Chicago at Terminal 5 (Gate M11) is a great spot for themed gifts, though travelers caution about the prices. The Field Museum store in Terminal 1 also offers unique items.
  • Are there makeup stores like MAC? Yes, there’s a MAC Cosmetics store in Terminal 2’s main concourse, near Gate E5.

What Travelers Are Saying

shops

Based on shared experiences, shopping at O’Hare can be highly variable. While some stores are praised for outstanding customer service, others receive frequent complaints about poor treatment and questionable practices.

Oakley: This store in Terminal 1 stands out for its exceptional customer service. Reviews highlight the staff’s friendliness and product knowledge, helping travelers without pressure. Military discounts are a major plus. While not every visit is perfect, it’s consistently one of the top-rated stores.

Barbara’s Bookstore: Offers a quiet escape and great book selection. However, service is inconsistent. Some travelers enjoy the cozy vibe, while others report unwelcoming treatment and feeling profiled or watched. A major warning: don’t buy electronics here—prices are inflated compared to nearby kiosks.

MAC Cosmetics: A clear example of service inconsistency. Many praise standout employees for their professionalism and kindness, turning stressful purchases into great experiences. Others report rude, unequal service toward some customers.

I Love Chicago: A convenient stop for last-minute souvenirs at Terminal 5, but beware. The most common complaint involves price sticker swapping. Customer service is also lacking, and the store is reportedly hard to reach by phone.

Chicago Duty-Free: One of the most controversial shops. Despite the name, many say prices aren’t lower than outside the airport. Complaints include discriminatory treatment, rude staff, and even allegations of fake products and double charges. While some staff are helpful, it’s the store with the most traveler warnings.

InMotion: For electronics, it’s the go-to. Experiences vary—some customers report creative and excellent service, while others find unattended kiosks or unfriendly staff.

Store Directory by Terminal

Below is a complete list of retail outlets organized by terminal to help you better plan your time at the airport.

Nota: Hours and availability are subject to change at any time.

 

Terminal 1

Barbara's Bookstore

Concourse B, Gate B10 (6:00 am - 9:00 pm)
Concourse C, Gate C15 (6:00 am - 9:00 pm)

Brookstone

Concourse C, Gate C11
Hours: 6:00 am - 9:00 pm

CNN Newsstand Chicago

Concourse B, Gate B9
Hours: 5:30 am - 8:30 pm

Field Museum

Concourse B, Gate B8
Hours: 8:00 am - 7:00 pm

Hoypoloi An Uncommon Gallery

Concourse B, Gate B6
Hours: 10:00 am - 5:00 pm (closed Tuesday and Saturday)

Hudson News & Gifts

Concourse B, Gate B18 (8:00 am - 4:30 pm)
Concourse B, Gate B14 (6:00 am - 8:00 pm)
Concourse C, Gate C18 (5:30 am - 9:30 pm)
Concourse C, Gate C23 (5:30 am - 9:30 pm)
Concourse B, Gate B20 (8:00 am - 4:30 pm)
Concourse B, Gate B4 (5:30 am - 9:00 pm)
Concourse C, Gate C21 (6:00 am - 8:00 pm)
Concourse C, Gate C8 (6:00 am - 9:00 pm)
Concourse B, Gate B10 (5:00 am - 9:30 pm)
Concourse C, Gate C22 (6:00 am - 8:00 pm)

Hudson Nonstop

Concourse B, Gate B6
Hours: 5:30 am - 9:00 pm

IL Lotto

Concourse B, Gate B11
Concourse C, next to the food court
Disco Tunnel
Hours: 24 hours

InMotion

Concourse B, Gate B7
Hours: 6:00 am - 8:00 pm

Johnston & Murphy

Concourse B, Gate B6
Hours: 8:00 am - 6:00 pm

Oakley

Concourse B, Gate B8
Hours: 7:00 am - 8:00 pm

Spirit of the Red Horse

Concourse C, Gate C21
Hours: 8:00 am - 4:30 pm

Sunglass Hut

Concourse C, Gate C9
Hours: 7:00 am - 7:00 pm

Vosges Haut-Chocolat

Concourse B, Gate B6
Hours: 6:30 am - 8:30 pm

Terminal 2

Barbara's Bookstore

Concourse E, Gate E5
Hours: 7:00 am - 9:00 pm

COACH

Main Hall
Hours: 8:00 am - 4:30 pm

Duty Free Store

Concourse F, Gate F5
Hours: 7:00 am - 3:00 pm

Headphone Hub

Main Hall
Hours: 7:00 am - 3:00 pm

Hoypoloi An Uncommon Gallery

Concourse E, Gate E5
Hours: 10:00 am - 5:00 pm (closed Tuesday and Saturday)

Hudson News & Gifts

Concourse E, Gate E6 (6:00 am - 7:00 pm)
Concourse F, Gate F9 (6:00 am - 9:30 pm)
Concourse F, Gate F4 (5:30 am - 7:30 pm)
Concourse F, Gate F28 (6:00 am - 7:00 pm)
Baggage (6:00 am - 8:00 pm)

IL Lotto

Main Hall
Concourse E, Gate E2
Hours: 24 hours

MAC Cosmetics

Main Hall
Hours: 6:00 am - 8:00 pm

Sarah's Candies

Concourse F, Gate F9
Hours: 8:30 am - 4:30 pm

Sunglass Hut

Concourse F, Gate F9
Hours: 7:00 am - 7:00 pm

Terminal 3

Barbara's Bookstore

Concourse H, Gate H4 (6:00 am - 9:00 pm)
Concourse G, Rotunda (6:00 am - 9:00 pm)

Brighton

Concourse H/K
Hours: 7:00 am - 7:00 pm

Brooks Brothers

Concourse H, Gate H3B
Hours: 7:00 am - 7:00 pm

Brookstone

Concourse H, Gate H4
Hours: 6:00 am - 8:00 pm

ChiBoys

Gate H6
Hours: 6:00 am - 8:30 pm

CNN Newsstand Chicago

Concourse H, Gate H5
Hours: 5:30 am - 7:00 pm

Duty Free Store

Concourse K, Gate K5
Hours: 7:00 am - 5:30 pm

Hudson News & Gifts

Concourse K, Gate K13 (5:00 am - 9:30 pm)
Concourse K, Gate K5 (6:00 am - 9:30 pm)
Concourse L, Gate L8 (5:00 am - 9:30 pm)
Baggage reclaim (7:00 am - 5:00 pm)
Concourse G, Gate G19 (6:00 am - 9:00 pm)
Concourse G, Gate G1B (5:00 am - 9:30 pm)
Concourse H, Gate H4 (5:30 am - 7:00 pm)
Concourse G, Gate G19 (6:00 am - 9:00 pm)
Concourse G, Gate G2B (6:00 am - 7:00 pm)
Concourse H, Gate H11B (8:00 am - 4:30 pm, closed Tuesday and Saturday)
Concourse K, Gate K1 (5:30 am - 8:00 pm)
Concourse L, Gate L2 (6:00 am - 9:30 pm)

Hudson Nonstop

Gate K1
Hours: 5:00 am - 10:00 pm

IL Lotto

Concourse K, Gate K1
Concourse H, Gate H3
Concourse L, Gates L1A/B
Concourse G, Gate G2
Hours: 24 hours

InMotion

Concourse H, Gate H3 (6:00 am - 6:00 pm)
Concourse K, Gate K12 (5:00 am - 9:30 pm)

Sunglass Hut

Concourse K, Gate K5
Hours: 7:00 am - 7:00 pm

Talie

Concourse H, Gate H1
Hours: 8:00 am - 4:30 pm

Vosges Haut-Chocolat

Concourse H, Gate H4
Hours: 6:30 am - 8:30 pm

Terminal 5

BLVD & Branch

Gate M30
Hours: 11:00 am - 7:00 pm

Brookstone

Concourse M, Gate M11
Hours: 6:00 am - 9:00 pm

Dufry

Concourse M, Gate M16 (6:00 am - 11:30 pm)
Concourse M, Gate M20 (9:30 am - 9:30 pm)

Evolve

Concourse M, Gate M14
Hours: 24 hours

Gallery ORD

Concourse M, Gates M14-M16
Hours: 9:00 am - 10:00 pm

Google Pixel

Concourse M, Gates M9/M19
Hours: 24 hours

Hudson News & Gifts

Concourse M, Gates M18/M20/baggage claim
Hours: 8:00 am - 9:00 pm

I Love Chicago

Concourse M, Gate M11
Hours: 8:00 am - 9:00 pm

InMotion

Concourse M, Gate M29
Hours: 11:00 am - 7:00 pm

Information on Fly-ORD.com is based on external sources/experiences for traveler assistance; it may change and should be verified. Fly-ORD.com is NOT the official O'Hare website and is not affiliated with the airport authority.