Customer service and travel assistance

Información y asistencia al viajero O'Hare

Customer Service

Phone: +1 800 832 6352
Address: Chicago Department of Aviation (CDA)
PO Box 66142 Chicago, IL 60666

Información y atención al cliente en O'Hare airport Imagen de Youtube

Volunteers

Volunteers are ready to assist passengers throughout O'Hare International Airport. This assistance includes: staffing information desks, welcoming military service members, and helping confused and vulnerable travelers.

Traveler Assistance

Main Office: Terminal 2, next to Changing Places and across from the family lounge
Hours: Monday - Friday 8:00 am - 9:00 pm, Saturday and Sunday 10:00 am - 7:00 pm

Information desks:

- Terminal 1: Gates B6 and C18
- Terminal 2: Gate F4
- Terminal 3: Gate K2
- Terminal 5: Gate M15, Upper Level Concourse, Lower Level Concourse

Hours: Monday - Friday 8:00 am - 8:00 pm, Saturdays and Sundays 10:00 am - 7:00 pm

Travelers Aid Chicago is a social services agency within O'Hare that provides information, crisis intervention, emergency supplies and support to passengers during travel.

For more information, contact Travelers Aid Chicago at +1 773 894 2427 or by email at [email protected].

Lost and Found

If you have forgotten an item near ticket counters, boarding gates, inside the aircraft or had a problem with checked baggage, contact your airline. On the other hand, if you have lost an item within the airport grounds, contact one of these areas:

  • TSA checkpoints/security lines: Tel +1 773 377 1210 or access here.
  • Airport Transit System (ATS): Tel +1 773 601 1817 or [email protected].
  • Parking lots: Contact Standard Parking (Tel +1 773 686 7530) or Chicago Police (Tel +1 773 686 2385).
  • Restaurants: Tel +1 773 377 7804.
  • Stores: Contact the store in question directly.
  • Terminal 5 Customs: Contact U.S. Customs at Tel +1 773 686 3157.
  • Public areas: Contact the Chicago Police (Tel +1 773 686 2385).
  • Multi-Modal Facility: Tel +1 773 462 9515.

Medical Services

Passengers will find a first aid clinic in Terminal 2 on the ticketing level. Hours of operation: Monday to Friday 8:00 am - 5:00 pm, weekends 9:00 am - 5:00 pm.