VIP Lounges at the International Terminal
Traveler Feedback and Features of International Lounges
Based on our own experiences and reviews from platforms like Google Reviews, Yelp, and TripAdvisor, O'Hare's international terminal offers several lounges that cater to travelers embarking on long-haul flights. However, the quality of these lounges varies, with some receiving higher praise than others.
The SAS Lounge has received mixed reviews. While some travelers appreciate the quiet atmosphere and basic refreshments, others are disappointed by the lounge’s small size and limited seating. The food options are generally seen as inadequate, and the lack of restrooms inside the lounge is a common complaint. Many passengers note that, because the lounge serves multiple airlines, it often becomes overcrowded.
On the other hand, the Delta Sky Lounge stands out for its sleek design and modern amenities, which include touchless facilities and high-end finishes. However, some reviews indicate that customer service can be inconsistent, with a few travelers mentioning unresponsive staff. Despite these drawbacks, the lounge is praised for its comfortable seating and premium food options, making it a popular choice for those seeking a more refined experience.
Unfortunately, the Swissport Lounge often receives negative feedback. Many travelers have expressed dissatisfaction with the limited food and drink selection, worn-out furniture, and unwelcoming staff. Additionally, Priority Pass members have frequently reported being denied entry, particularly during peak hours, leading to frustration for those expecting to use the lounge during their layover. Overall, the Swissport Lounge falls short of expectations compared to other lounges in O'Hare’s international terminal.
For international travelers, these lounges provide varying degrees of comfort and service. Below is a complete list of lounges available in the international terminal, with information on access, amenities, and locations to help you plan your stay:
SAS Lounge
Hours: 1 hour before first flight to 30 minutes after last flight
Location: Terminal 5, Gate M19
Services and amenities
Runway views - Refreshments - Buffet - TV - Telephones - Computers - Magazines - Wi-Fi
Rates and access
EuroBonus Diamond/Gold/Silver, Star Alliance Gold members
Day Pass: USD39.00 (online), USD59.00 (at the gate)
Scandinavian Airlines and Star Alliance airlines first and business class passengers
British Airways Lounge
Hours: 12:30 pm - 9:00 pm
Location: Terminal 5, Gate M17
Services and amenities
Snacks - Beverages - Wi-Fi - Flight monitors - Newspapers and magazines - TV - Internet - Printers - Photocopiers - Telephones
Rates and access
British Airways and oneworld airlines first and business class passengers
Gold Executive Club/Silver members
oneworld Emerald or Sapphire membership
Delta Sky Club
Hours: Sunday to Friday 4:30 am - 8:00 pm, Saturday 4:30 am - 7:00 pm
Location: Terminal 5, Gate M13
Services and Amenities
Beverages (alcoholic) - Beverages (non-alcoholic) - Fax - Photocopiers - Printing - Newspapers and Magazines - Personalized travel assistance - Refreshments - Telephones - TV - Wi-Fi
Access and rates
Individual Membership (one-year): USD695.00 or 69,500 miles
Executive Membership (one-year): USD1,495.00 or 149,500 miles
*Prices subject to change. For Delta SkyMiles Medallion members only.
Elite Status: Delta One passengers, first class or business class passengers on SkyTeam airlines
Credit Cards: American Express Platinum/Centurion, Delta SkyMiles Reserve/Platinum/Diners Club/TRUST CLUB Platinum/TRUST CLUB Gold
Swissport Lounge
7:00 am - 9:00 pm
Location: Terminal 5, Gate M13
Services and amenities
Air-conditioning - Beverages (alcoholic) - Beverages (non-alcoholic) - Disabled access - Newspapers/magazines - TV - Wi-Fi
Rates and access
EVA Air, Swiss International Air Lines, Turkish Airlines, Cathay Pacific, Finnair, Qatar Airways, Emirates, Hainan Airlines passengers
With Priority Pass, LoungeKey or Diners Club membership