Services and amenities at Chicago O'Hare
Comprehensive services and facilities to enhance your travel experience at O'Hare
The Chicago O'Hare International Airport offers a wide range of services and amenities to enhance the passenger experience. Despite being one of the busiest airports in the world, O'Hare provides numerous conveniences, such as rest areas, restaurants, shops, and service centers. However, recent reviews mention that certain areas of the airport, particularly Terminal 3, show signs of aging and lack of maintenance, especially in restrooms and common areas. Additionally, some users report overcrowding in areas like Terminal 2, which can affect passenger comfort during peak hours.
Among the most appreciated facilities are the work areas with free Wi-Fi. Many passengers, however, have noted that the Wi-Fi can be unstable or challenging to connect to in some terminals. Reviews also highlight that the promise of free Wi-Fi does not always align with the quality of the service. Business travelers value the quiet spaces to work, but some report that device charging stations are limited and occasionally malfunction, particularly near gates H14-17, according to recent Yelp reviews. Additionally, some passengers have pointed out the lack of moving walkways, making the walk between terminals longer.
Wi-Fi
Unlimited Wi-Fi access is available in all airport terminals, both before and after security screening. Connect to the "Boingo Hotspot" or "_Free_ORD _Wi-Fi" networks. Launch your preferred internet browser and load a non-https URL to request the login page. Using ORD Free Unlimited Wi-Fi, you will need to choose "Watch Ad to Connect" to see an advertisement and then be able to browse. However, many passengers have mentioned that the Wi-Fi connection can be unstable, particularly during peak hours or in areas like Terminal 2, which can affect their experience.
Power Stations
Power stations are workspaces with seating, counters, and power outlets to recharge electronic devices such as laptops, phones, and tablets free of charge. They are available throughout all terminals. However, some reviews suggest that the charging stations, especially around gates H14-17, can be limited and, at times, non-functional. Travelers recommend carrying portable chargers.
Banking Services
Seaway Bank (Tel +1 773 831 7320) offers full banking services, including foreign currency exchange.
Location and hours
- Terminal 1: Gates C18 (9:00 am to 6:00 pm) and B10 (7:00 am to 4:30 pm)
- Terminal 2: Gate F1 (7:00 am to 4:30 pm)
- Terminal 3: Gate K10 (7:00 am to 4:30 pm)
- Terminal 5: Lower Level (8:30 am to 5:00 pm) and Upper Level (8:30 am to 9:00 pm)
ATMs: ATMs provided by local and national financial institutions are located throughout the airport, both before security and in each terminal.
Business Center
The Hilton Chicago O'Hare Airport hotel, located across from terminals 1, 2, and 3 and accessible via underground corridors, offers meeting rooms, catering, event planning, and a business center with fax, photocopying, and shipping services.
Terminal Gateway Spa
O'Hare offers spa services, including massages, manicures, and pedicures. The locations and hours are:
- Terminal 1, Concourse B, Gate B12 (8:00 am to 8:00 pm, Tel +1 847 447 3042)
- Terminal 3, Concourse H, Gate H1 (8:00 am to 8:00 pm, Tel +1 847 447 3029)
Multi-Modal Facility (MMF)
The Multi-Modal Facility is a state-of-the-art building that connects the airport's ground transportation operations at a central access point. It houses all rental car operations and includes an economy parking lot (Lot F).
Art Exhibits
O'Hare features a public art program with numerous works by local artists, including paintings and sculptures displayed throughout the airport.
Traveling with children
The Family Lounge is located in Terminal 2, just past security, offering a designated play area for children.
There are also Mother’s Rooms available in all terminals, providing a private and comfortable space for nursing mothers.
Hilton Health Club
Passengers can access the Hilton Athletic Club for a fee to use facilities like the fitness area, sauna, and swimming pool.
USO
The United Service Organization (USO) provides services for active military personnel, including free refreshments, internet access, and a lounge area.
Passenger Paging
Airlines can locate passengers and post messages at the appropriate terminal. Contact the airline directly for assistance.
Chapel
O'Hare has a chapel located on the mezzanine level of Terminal 2, offering a quiet space for prayer and meditation.
Yoga Room
The yoga room, located in Terminal 3's mezzanine, is available for passengers to practice yoga, relax, and meditate.
Passenger Tip:
During peak hours, passengers recommend finding quieter areas to avoid congestion and make the most of available services. Additionally, carrying portable chargers is advised due to the limited availability of functional power outlets in some areas.